Delivery

  • Fixed price of $10.00 + Gst per delivery
  • Delivery can be expected within 36 hours from time of order, subject to the availability of stock.
  • Where Freight costs exceed a reasonable amount NKD Transformations may choose to cancel the order and refund all money received, or offer you the option to pay the remaining costs.

Returns

Our returns/refunds policy at NKD Transformations is that all products must be returned within 14 days of your purchase being delivered. If 14 days have passed by since your delivery, unfortunately we can’t offer you a refund.

Due to fees incurred by our payment gateways it is also standard to charge an $8 fee on returns/refunds.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, some of our goods are non-refundable and are listed below under ‘Additional Non-Returnable Items’.

NKD Transformations does not offer exchanges. If you require a replacement size, colour or alternative item(s), Your original order will be refunded to you and you are required to purchase it by placing a new order.

To be eligible for a return;

  • Items must be returned within 14 days of delivery
  • All original tags must remain attached
  • Item/s must be unworn, unwashed and returned in original condition
  • Return must include the returns form
  • Must not be damaged or altered in any way
  • Products must not smell or marked of perfume, deodorant, make-up or tan.

Specific goods are non-refundable and are listed below under ‘Additional Non-Returnable Items’.

ADDITIONAL NON-RETURNABLE ITEMS:

  • Gift cards
  • Sale items
  • Ebooks/Programs
  • Downloadable software products (IP)
  • Water bottles, shakers or coffee cups
  • Underwear that does not have hygienic liner intact.

HOW TO COMPLETE YOUR RETURN

To complete your return we require the receipt and returns form to accompany the package back to NKD Transformations. Please send an email to: [email protected]

Please note that the goods are your responsibility until they are returned to NKD Transformations and we will not issue a refund on goods that are not received or are lost in transit.

The cost of shipping the goods back to NKD Transformationswill in no way be covered or refunded by NKD Transformations.

Please do not send your purchase back to the manufacturer.

THERE ARE CERTAIN SITUATIONS WHERE ONLY PARTIAL REFUNDS ARE GRANTED:

  • Hard copy books with obvious signs of use.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery
  • Where are bundle is purchased of Ebooks/Programs and Equipment together with the equipment the only product available to be returned.

REFUNDS

Once your return is received and inspected by our team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days approximately.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, get in touch at our help centre.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Please note: The final decision on all returns and/or refunds is at the discretion of NKD Transformations.

Unfortunately, because of the nature of online products we do not offer refunds of our downloadable books. For this reason, we try to offer our consumers as much information and insights as possible before making a purchase.